My Local Clarion supports Press Rebates

Networking event helps to support hospice

Local business man Gavin Roper of Press Group based in Burnley arranged a business networking event at Burnley Golf Club for companies to meet and investigate if trade can be passed between each other, forming good local connections.

The morning event was business focused with business being exchanged between most companies. The profit of the entrance fee was then donated to the local charity Pendleside Hospice. Gavin said Press Group the utilities reduced company strongly believes to keep a client, any business should not only offer a good service at a competitive rate but build a strong business relationship.

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Taking advantage of Solar

No better time to consider Solar for your business, forever increasing electricity costs Solar will help secure a lower overall rate for your electricity consumption.

Not just the savings Solar will produce but other benefits are:

It Reduces Your Business’s Carbon Footprint
The most obvious advantage of switching to solar is that it makes your business greener. Authoritative reports point to switching to renewable power as the quickest and most cost-effective way of cutting your carbon footprint. It also gives you a helpful leg up in meeting investors’ sustainability criteria, or standards set by government schemes like the Carbon Reduction Commitment Energy Efficiency Scheme.

It’s Not As Expensive As You Might Think
In the early days of solar energy, cost of installation could be a prohibitive factor for a lot of businesses. As costs have reduced and of course grants available Solar is affordable and more appealing than before due to the electricity KW rates.

All sizes of businesses will benefit from Solar including big names such as IKEA, Unilever and LEGO are all multinational companies who’ve put significant time and resources into ‘going green’, and they’ve lot literally millions in savings to show for it. IKEA says its saved €133 (£115m) through energy efficiency measures since 2010, while Unilever says it’s saved £280m since 2008. Definitely numbers not to be sniffed at!

You Can Actively Profit From Green Initiatives
As you’ve no doubt concluded from those staggering amounts above, after a certain point energy savings turn into active profits. With every passing year advances in solar technology is becoming a more and more financially viable alternative to traditional energy sources, further shortening the period before your business can start profiting from selling your energy back to the grid via the Feed-In Tariff.

You look professional but do you sound it?

Telephone – IVR?

IVR is short for Interactive Voice Response, an automated system that uses a touch response telephone to direct your call.
Any business can chose to have a section of options. Some businesses use this approach to appear that your business is a bigger organisation than it really is?

60% of callers place “On Hold” on silent will hang up within 40 seconds and callers put on-hold with a message and music will stay connected around 3 minutes longer.


Many companies spend time and money on their visual branding (logo, website and social media ) but neglect their telephone audio.

Don’t miss it !

The purpose of having a telephone IVR options is to get the potential customer through to the most relevant department as quickly as possible.
Failing that, you need to get them to remain on hold until you are able to deal with their call.
For example “Thank you for calling ABC, for sales please press 1 – for service press 2 – for all other enquiries then please press 3…
Make it simple and friendly and always use a professional voice over, ensure your caller is well aware that you are professional. Your company will sound established and efficient and will instantly inspire confidence. You can always tell when a member of the office records the IVR options, you know, the one with the best telephone voice.

Think about the type of voice-over you want to use… What image do you want your company to portray in the mind of the listener?
Using a voice-over style that will connect with your caller is important. You don’t want a mature corporate voice if your company is aimed at 18-30 year olds, and likewise, you don’t want a young radio type voice if your are a firm of solicitors.

Hold the Call!
Being on hold can be annoying, however, you can entertain and use this time to inform and educate your caller about your company, services and products. A silent on-hold is extremely cold and the hold time seems much longer than it actually is, which often results in callers hanging up. Give them something to keep their attention.

Also, do select on hold music carefully. Not everybody has your taste in music… for example, a banging hip-hop track may alienate some of your callers. It is usually best to go for music that is easy on the ear or chilled and relaxing. Royalty free music is a good choice for on hold use as the caller has no preconceptions about the piece –

they just accept it as background music.

Music On Hold
Music can alleviate boredom, however, make sure your music is properly licensed for use on a telephone on hold system, otherwise you could face a copyright infringement charge.

As with the voice, it is also advisable to pick music that is relevant to the company image you want to portray. It is acceptable for a nightclub to use a pumping dance track, but clearly this would be wrong for an accountants office.
It is good practice to thank the caller for holding, but not every 5 seconds! Many on hold systems work on a continuous loop. We suggest having your ‘thank you for holding…’ message at the beginning and in the middle of the loop. Intervals of 20-30 seconds don’t disrupt the music too much but remind your caller that you care.

How To Improve Your Energy Efficiency

Has your business thought about reducing your company’s carbon footprint?

There are many energy saving strategies that will save your business money while reducing your company’s individual impact on the environment.

With annual electricity bills rising year on year other costs are associated with the overall chargers which are “Third Part Costs’ these are:

• Distribution and Transmission costs; the cost of transporting gas or electricity to your site and the losses caused by inefficiencies.
• Green Taxes; essentially subsidies paid to low carbon generators.

Making sure you have the correct supplier contract will also help to keep your invoices to a minimum.

There are three main strategies a business will consider when looking to improve energy efficiency and, in turn, cut energy costs.

1. Reducing Waste; this is focusing on conservation, such as turning off computers at the end of the day. By managing PC and IT peripherals more efficiently, your business could reduce its out of hours use by as much as 85%. Even just by making staff aware of their energy impact could reduce your energy bill by up to 10%

2. Asset Replacement; this is using more energy efficient equipment, such as switching to LED lights, energy efficient light bulbs or using heat pumps instead of conventional electric, oil or LPG gas heating. LED Lighting could save up to 85% on energy bills, while heat pumps could show savings of 30-70% on heating, being much more energy efficient.

3. Generation; this is installing equipment to generate energy, such as installing solar panels or wind turbines.

This is a much more costly strategy and will take a few years to show real savings, however, the saving will be extremely significant compared to the first two strategies.

With each of these energy reduction strategies, it is important to ensure that saving projections are calculated correctly and installations are carried out to a high standard. Through Press Group energy reduction services you can enjoy:

• Control and confidence that your goals will be reached effectively.
• Perspective to integrate your objectives with core business needs.
• Decisions that are dynamic and made with certainty to stay on top of inevitable change.

BT announces date for end of ISDN

BT have confirmed a target date of 2025 for completing the migration of all ISDN and PSTN customers to IP. Companies migration process will need to begin soon to prevent extra costs and as well as a seamless transfer.

What will the end of ISDN mean to UK businesses? ISDN is quite restrictive and SIP provides greater choice and a far more flexible, resilient service than ISDN.

How does SIP give a business better flexibility than ISDN?

There are so many benefits of SIP technology for businesses. It enables enhanced flexibility, network level monitoring and often returns substantial cost savings. In addition, SIP improves call handling and enables rationalised distribution of lines across multiple sites, improving resource allocation and again saving costs. SIP also facilitates growth and scalability within a business and with the right provider, is a secure and robust technology for mission critical operations.

ISDN is a robust and reliable technology. How does that compare with SIP offerings?

It’s true that ISDN is generally is a reliable service but it’s worth remembering that the phase out of ISDN is a certainty, so, over time, BT’s investment in the technology will diminish. The network will no longer be developed so is likely to become less reliable. The number of engineers trained on ISDN will decrease, availability of spares and parts on telephone systems will become difficult to obtain and the support experience is likely to deteriorate. It’s inevitable that, for businesses looking to invest in the future, ISDN will present limited choices.